Obejectives

Hi, every body...

To day my training class is about Objectives. Those are the main things about..

Objectives: Check list / Expectations

• Graduated discipline in the following criteria:

1. Timeliness

2. Leaves
3. Issues
4. Core standards of Behavior
5. Updating the Manager of any difference in the regular functioning

• Understanding of team PLA’s (Performance Level agreement)
• Liaison with reporting manager to understand plan of action for the day.
• Act as a point of contact for process related queries.
• Cascade procedural updates in a simple and timely manner.
• Responsible for handling work allocation during Manager’s absence.
• Liaison with the reporting manager and ensure that team related reports are rolled out on time.
• Arrange for structured team meetings at regular intervals.
• Enthusiasm to take up extra responsibility. “Can do approach”.
• Excellent process knowledge.
• Good performance in terms of quality, productivity, core standards etc.
• Ability to learn quickly & transfer knowledge appropriately.
• Planning & Organizing skills.
• Reasonably good communication skills.
• Good interpersonal skills.

Criteria’s to evaluate a Team member:

Business Awareness: Understanding the products and / or services supplied by the department, and their relevance to customers and other parts of the organization.

Communication: Listening to and speaking with others, ensuring mutual understanding.

Customer Service: Understanding internal and external customer requirements, taking appropriate actions to build relationships based on trust and confidence.

Planning & Organizing: Establishing an appropriate course of action for self and / or others to accomplish a specific goal.

Teamwork: Working co-operatively and sensitively with others to achieve team goals.

Work Standards: Producing high standards of work to achieve productivity / quality targets for self and others.